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Company Policies, Procedures & Forms
ISO 9001:2015 QUALITY MANUAL CHAPTER 2 - POLICY AND OBJECTIVES. CHAPTER 3 - CONTEXT OF ORGANISATION. CHAPTER 4 - LEADERSHIP CHAPTER 5 - PLANNING CHAPTER 6 - SUPPORT. CHAPTER 7 - OPERATIONS. CHAPTER 8 - PERFORMANCE EVALUATION. CHAPTER 9 - IMPROVEMENT. TABLE OF CONTENTS CHAPTER 1 - INTRODUCTION ANNEXURE 1 ANNEXURE 2 ANNEXURE 3 MR CORRECTIVE ACTION PROCESS INSTRUCTION FOR NUMBERING OF DOCUMENTS NON CONFORMANCE MANAGEMENT PROCESS FORM - CORRECTIVE ACTION NOTE FORM - CORRECTIVE ACTION TRACKER FORM - DOCUMENT CHANGE TRACKER FORM - INTERNAL QUALITY AUDIT PLAN FORM - INTERNAL QUALITY AUDIT REPORT FORM - INTERNAL QUALITY AUDIT SCHEDULE FORM - LIST OF INTERNAL QUALITY AUDITORS FORM - NON-CONFORMING PRODUCT SERVICE REGISTER FORM - QUALITY OBJECTIVE & PERFORMANCE MEASUREMENT REPORT FORM - SUMMARY OF INTERNAL QUALITY AUDIT FINDINGS CERTIFICATE ISO 9001:2015 ISO 27001:2013 QUALITY MANUAL CHAPTER 1 - INTRODUCTION. CHAPTER 10 - IMPROVEMENT CHAPTER 2 - POLICY AND OBJJECTIVES CHAPTER 3 - CONTEXT OF ORGANISATION. CHAPTER 5 - LEADERSHIP CHAPTER 6 - PLANNING CHAPTER 7 - SUPPORT CHAPTER 8 - OPERATIONS CHAPTER 9 - PERFORMANCE EVALUATION TABLE OF CONTENTS. MR CORRECTIVE ACTION PROCESS. DATA ANALYSIS PROCESS DOCUMENT CONTROL PROCESS. INTERNAL QUALITY AND ISMS AUDIT PROCESS MANAGEMENT REVIEW MEETING. MEASUREMENT PROCESS. RECORD CONTROL PROCESS. STATEMENT OF APPLICABILITY CERTIFICATE ISO 27001:2013 ADMIN POLICY ACCEPTABLE USAGE OF ASSETS POLICY POLICY FOR PURCHASE TELEPHONE AND MOBILE POLICY PROCEDURES PURCHASE PROCESS. FORMS FORM - VENDOR SERVICE PROVIDER REVIEW FORM FORM - VENDOR COMPARISON MATRIX INSTRUCTION - PURCHASE MATRIX VENDOR REGISTRATION FORM AUDIT POLICY INTERNAL AUDIT POLICY AND PROCEDURE COLLECTION POLICY COLLECTION POLICY CUSTOMER SERVICE PROCEDURES CUSTOMER COMPLAINT MANAGEMENT PROCESS FORMS FORM - CUSTOMER COMPLAINT REGISTER FORM - CUSTOMER FEEDBACK FORM FINANCE POLICY CASH AND BANK POLICY DEBTORS WRITE OFF POLICY PROCEDURES PURCHASE PROCEDURE HR POLICY ATTENDANCE POLICY BUSINESS REFERRAL INCENTIVE POLICY FOR OEC EMPLOYEES EARNED LEAVE POLICY EMPLOYEE GRIEVANCE POLICY EMPLOYEE PROBATION & CONFIRMATION POLICY EMPLOYEE PROMOTION POLICY EMPLOYEE SEPARATION & TERMINATION POLICY EQUAL OPPORTUNITY POLICY HR-TRAVEL POLICY INSURANCE POLICY - GROUP MEDICLAIM & ACCIDENTAL POLICY KRA VARIABLE PAYOUT POLICY ON-BOARDING POLICY PERFORMANCE APPRAISAL POLICY RECRUITMENT POLICY & PROCESS RECRUITMENT POLICY FOR VENDOR EMPLOYEES-FINAL DRAFT SALARY ADVANCE POLICY SEXUAL HARASSMENT POLICY PROCEDURES GUIDELINES ON INFORMATION SECURITY DISCIPLINARY PROCESS TRAINING PROCESS FORMS FORM - PERSONAL DEVELOPMENT PLAN FORM - TRAINING RECORD IT POLICY INFORMATION SECURITY POLICY V3 0 F UPDATED 3517 PROCEDURES INFORMATION SECURITY PROCEDURE FORMS IT REQUISITION FORM OPERATIONS PROCEDURES DESTRUCTION & RETENTION PROCESS OPERATING PROCEDURE FOR AOD MANAGEMENT (BARCLAYS) OPERATING PROCEDURE FOR AOD MANAGEMENT (HDFC) OPERATING PROCEDURE FOR AOD MANAGEMENT (KMBL) OPERATING PROCEDURE FOR ARCHIVAL AND STORAGE OF ECBOP-AODS OPERATING PROCEDURE FOR AVAILING AUDIT FACILITY BY CUSTOMER OPERATING PROCEDURE FOR DATA ENTRY FOR RECORDS - FILE MANAGEMENT OPERATING PROCEDURE FOR NDML-KRA DATA ENTRY, SCANNING AND STORAGE PROJECT OPERATING PROCEDURE FOR RAO DOCUMENT MANAGEMENT – HDFC OPERATING PROCEDURE FOR STRAPPING OF BOXES AT WAREHOUSE PERMOUT PROCESS PICKUP PROCESS RECONCILIATION PROCEDURE OF HDFC BANK RETAIL LIABILITY ACCOUNT OPENING FORMS (AOD) REFILE PROCESS (INTERNAL & EXTERNAL) RETRIEVAL PROCESS SCANNING PROCESS FORMS CHECKLIST OF RESTRICTIONS DELIVERY CHALLAN FACILITY VISIT GUIDELINES FOR ASSESSMENT OF RECORD LIST OF AUTHORIZED PERSONS LOGISTICS CHECKLIST MASTER SCHEDULE PICKUP CHECKLIST PICKUP REQUEST INSTRUCTION PICKUP SHEET SITE ASSESSMENT REPORT SITE ASSESSMENT SCHEDULE SITE ASSESSMENT TRACKER TRANSMITTAL FORM SALES POLICY SALES POLICY AND PROCESS FORMS CUSTOMER INFORMATION FORM SECURITY POLICY ACCESS CONTROL POLICY EQUIPMENT SITING POLICY UNATTENDED USER EQUIPMENTS POLICY PROCEDURES BUSINESS CONTINUITY PLAN DISASTER RECOVERY PLAN EMERGENCY PREPAREDNESS & RESPONSE PLAN SECURITY SOP TRAINING & DEVELOPMENT EMAIL ETIQUETTE OEC NEWS LETTER 2015-16 - Q1 2015-16 - Q2 2015-16 - Q3 2015-16 - Q4 2016-17 - Q1 2016-17 - Q2 & Q3